Refund Policy

Pay as you go

Servers are billed hourly and charged only while running. The first hour is charged upfront at every start (a minimum) and is non-refundable even if unused; after the first hour, billing is per minute. The moment you stop your server, no further charges accrue — a stopped server is never billed.

Wallet balance

Balance added to your wallet is for in-service use. For entirely unspent balance you may request a refund within 14 days of the top-up; if approved it is returned to the original payment method. For partially spent balance, only the unused portion is considered.

Not eligible for refund

• Fees already consumed by usage (server running hours).
• Accounts suspended/terminated for Terms of Service violations.
• Used periods of recurring add-ons such as paid automatic backups.

Payment provider

Payments are processed via Shopier. Approved refunds are returned to the original card/method; depending on your bank it may take a few business days to appear.

How to request

Open a new ticket in the 'Refund' category on the panel's Support page — it lands directly with our team and you'll be notified in the panel and by e-mail when we reply. You can also write to [email protected] from your account e-mail. We respond within 3 business days.