Refund Policy

Pay as you go

Servers are billed hourly and charged only while running. Each hour of usage is charged upfront at the start of that hour (1-hour minimum) and is non-refundable if you stop mid-hour. Once you stop your server, no further hours are charged — a stopped server is never billed.

Right of withdrawal (14 days)

Under Turkish distance sales regulations you have a 14-day right of withdrawal for wallet top-ups. IMPORTANT EXCEPTION: once you start a server using your balance, performance of the service has begun and the right of withdrawal ends for that immediately-performed part (Reg. art. 15/1-h). In other words, the right applies fully to unspent balance but not to hours already consumed. Send your withdrawal notice to [email protected] or via Support in the panel; refunds are issued to the original payment method within 14 days at the latest.

Wallet balance

Balance added to your wallet is for in-service use. For entirely unspent balance you may request a refund within 14 days of the top-up; if approved it is returned to the original payment method. For partially spent balance, only the unused portion is considered.

Not eligible for refund

• Fees already consumed by usage (server running hours).
• Accounts suspended/terminated for Terms of Service violations.
• Used periods of recurring add-on services, where applicable.

Payment provider

Payments are processed via Shopier. Approved refunds are returned to the original card/method; depending on your bank it may take a few business days to appear.

How to request

Open a new ticket in the 'Refund' category on the panel's Support page — it lands directly with our team and you'll be notified in the panel and by e-mail when we reply. You can also write to [email protected] from your account e-mail. We respond within 3 business days.